Refund Policy

1. The short version

StreamRove has a free plan, so you can create a stream, connect a channel and go live before you ever enter a card. We would much rather you tried the product than paid for one that turns out not to fit.

Paid plans are billed in advance. Because access is granted immediately for the period you paid for, that period is generally not refundable — but there are real exceptions below, and we honour every refund the law gives you.

2. Try it before you pay

The free plan is not a time-limited trial that expires and bills you. It stays free, and we never charge a card you have not deliberately added to a paid plan.

If a feature you are considering paying for is gated — recording, additional destinations, higher quality — the app tells you which plan unlocks it before you buy, not after.

3. Your statutory right to withdraw

If you are a consumer in the EU, the UK, or Türkiye, you have a legal right to withdraw from a distance contract within 14 days. We honour it.

One caveat that is genuinely important and is easy to miss: for digital services, that right can lapse once the service has been fully performed with your express consent. In practice, if you upgrade and immediately run broadcasts on the plan you just bought, the consumption is real and a full refund may no longer be available. If you upgraded and have not used the paid capability, tell us and we will refund it.

Nothing on this page limits rights you have under the consumer law of your own country.

4. When we refund

We issue a refund, without argument, in these cases:

• Duplicate charges — you were billed twice for the same period.
• Charges after cancellation — you cancelled and were billed anyway.
• Unauthorised charges — someone used your card or account without permission.
• An upgrade you have not used, within the withdrawal window described above.
• A billing error on our side, whatever form it takes.
• A sustained failure of the paid capability you bought — if the service could not do the thing you were paying for, for a meaningful part of the period, we refund that period rather than argue about it.

5. When we usually don't

These are not refusals on principle so much as the ordinary limits of a service billed in advance. Write to us anyway if your situation feels unfair — a policy is not a substitute for looking at what actually happened.

• Part-used periods after a mid-cycle cancellation. Your plan stays active until the end of the period you already paid for; we don't pro-rate the remainder.
• Forgetting to cancel before a renewal, where the new period has been used.
• Problems caused by a third-party platform you stream to — an account ban, a rejected key, a change to their live rules. We can help you diagnose it, but we did not charge you for their service.
• Outages outside our control, such as an upstream provider or your own connection, unless they amount to the sustained failure described above.
• Accounts terminated for breaching the Terms of Service.

6. Cancelling is not the same as a refund

You can cancel any time from Billing in your account. Cancellation stops the next charge; it does not refund the current period, and you keep full access until that period ends.

Downgrading works the same way: the new, lower price applies from your next renewal, not immediately.

If you cancel a plan you no longer want and also believe the current period should be refunded, say so when you write to us — cancelling alone is not read as a refund request.

7. Annual plans

Annual plans are discounted precisely because they are committed up front, so a part-used year is not normally refundable.

That said, an annual plan cancelled early in the term is exactly the kind of case worth writing to us about, and we would rather refund a year nobody is going to use than keep money that buys us an unhappy customer.

8. How to ask for a refund

Use the Help box in the bottom-right corner of the app, or email [email protected]. There is no form to fill in and no queue to argue with.

Tell us the email on the account, roughly when the charge happened, and what went wrong. If it's a duplicate or unauthorised charge, the last four digits of the card and the amount help us find it quickly.

We aim to answer within two business days. Approved refunds are returned to the original payment method — we cannot send money anywhere else. How long it then takes to appear depends on your bank, typically 5–10 business days.

9. Who actually processes the payment

Payments are handled by our payment processor, which acts as merchant of record. That is why the charge on your statement may show the processor's name rather than StreamRove — this is normal and not a sign of fraud.

It also means an approved refund is issued through that processor. We start it; the timing of the return to your card is theirs and your bank's.

10. Chargebacks

Please write to us before opening a chargeback with your bank. A chargeback typically freezes the account while it is investigated and takes far longer than simply asking us, and in almost every case we would have refunded you anyway.

If you genuinely do not recognise a charge, open the dispute — that is what it is for. We will cooperate with it.

11. Changes to this policy

We may update this policy. The version that applies to a charge is the one published when the charge was made, and we will not apply a less generous policy retroactively.

Where this page and the Terms of Service disagree about refunds, treat this page as the more specific statement of how we handle them.

12. Contact

Billing and refunds: [email protected]. Anything else about these terms: [email protected].